Warranties

A warranty is a promise to a customer that creates enforceable rights/guarantees under Australian Consumer Law.

EXPRESS WARRANTIES are verbal or written promises about the quality or standard of a good. Auction purchases are not covered.

Warranties against defects are promises about what will happen if something goes wrong with the good or service. A.K.A. ‘voluntary warranty’ or ‘manufacturer’s warranty’. This is a promise to:

  • Repair/replace part or all of the goods;
  • Provide them again;
  • Rectify the service;
  • Wholly/partly re-compensate the purchaser.

These must be written in plain language that is easy to read and understand. It must be accompanied by documentation which includes:

  1. The business name;
  2. Contact information of the person/business offering the warranty;
  3. What is required of the purchaser to make a claim;
  4. A statement that the warranty is offered in addition to existing guarantees.

A customer can choose to receive an extended warranty against a defect for a longer period of time at an extra cost. Businesses must accurately describe the extended warranty, and ensure customers are aware that the rights given are not the same as ordinarily covered by existing consumer guarantees.

IMPLIED WARRANTIES mean that any goods supplied in trade or commerce must be of acceptable quality, meaning they are:

  1. Fit for the purposes that they are commonly supplied;
  2. Acceptable in appearance and finish;
  3. Free from defects;
  4. Safe;

Goods must also be fit for any purpose for which the supplier represents that they are reasonably fit, or for a purpose that the consumer discloses. This must be expressly or impliedly informed to the supplier, and can also be made to the manufacturer either directly or through the supplier.

Comments

This post currently has 6 responses

  • Excellent blog here! Also your web site loads up very fast!
    What web host are you using? Can I get your affiliate link to your host?
    I wish my site loaded up as fast as yours lol

  • With havin so much written content do you ever run into any issues of
    plagorism or copyright violation? My website has a lot of completely unique content I’ve either
    written myself or outsourced but it appears a
    lot of it is popping it up all over the internet without my agreement.
    Do you know any methods to help protect against content from being ripped off?

    I’d genuinely appreciate it.

  • Hey! Quick question that’s completely off topic.
    Do you know how to make your site mobile friendly?
    My blog looks weird when browsing from my iphone4.
    I’m trying to find a theme or plugin that might be able to correct this issue.
    If you have any recommendations, please share. Appreciate it!

  • I am not sure where you are getting your information, but great topic.
    I needs to spend some time learning more or understanding more.
    Thanks for wonderful information I was looking for this info for
    my mission.

  • Thanks for your marvelous posting! I quite enjoyed reading
    it, you are a great author.I will make sure to bookmark your blog and will often come back
    later in life. I want to encourage you continue your great work, have a nice evening!

Leave a Reply

Your email address will not be published.

*

Spam Protection by WP-SpamFree

Sidebar